Remote Client Success Director: Strategic Accounts & Growth

Jobgether; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Retirement plan with company match

Paid time off

Company holidays

Remote work within the United States

Global collaboration opportunities

Job summary

Jobgether is partnering with a client to hire a Client Success Director based in the United States. The role leads strategic relationships, coordinating engagement across sales, operations, and other teams to deliver measurable business value.

You will monitor account health, drive retention, and identify opportunities to grow partnerships while ensuring high-quality service delivery in a global, cross-functional environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• At least 5 years of experience managing complex client accounts with responsibility for commercial performance and service delivery.
• At least 3 years of experience in the life sciences industry; experience with clinical data or endpoint collection services is preferred.
• Proven ability to work independently, take ownership of outcomes, and navigate a complex, global, matrixed organization.
• Strong stakeholder management skills with the ability to communicate and collaborate across executive leadership, Quality, Medical, R&D, and Operations.

Responsibilities

• Lead strategic client relationships with key stakeholders and establish governance across the organization.
• Develop account strategies in partnership with Sales and Operations to execute short- and long-term plans.
• Represent the voice of the customer internally to align priorities and improve the client experience.
• Drive client satisfaction, retention, renewals, and long-term account growth.
• Identify opportunities for cross-selling and upselling to maximize client value and revenue.
• Monitor account performance: track SLAs, KPIs, and deliverables; identify risks and coordinate mitigation.
• Manage issues and escalations with timely, effective resolutions to minimize disruption.
• Promote continuous improvement by working with clients and internal teams on process enhancements.
• Strengthen client advocacy and build durable partnerships leading to product and service expansion.
• Measure outcomes: evaluate client satisfaction, NPS, relationship depth, retention, and profitability.

Skills

Client relationship management

Strategic account management

Stakeholder management

Commercial acumen

Cross-functional collaboration

Independent work

Education

Bachelor’s degree or equivalent

Job description

Jobgether is partnering with a client to hire a Client Success Director based in the United States. The role leads strategic relationships, coordinating engagement across sales, operations, and other teams to deliver measurable business value.

You will monitor account health, drive retention, and identify opportunities to grow partnerships while ensuring high-quality service delivery in a global, cross-functional environment.