Remote Client Success Advisor

Triptasticadventures; New York (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Ongoing training and learning resources

Supportive team atmosphere

Job summary

A travel services company is seeking a remote team member to assist clients with reservations and related arrangements. This role requires excellent communication skills and the ability to work independently while staying connected with a collaborative team. Responsibilities include organizing service arrangements, verifying reservations, and maintaining client documentation. The position offers flexibility and ongoing training opportunities, making it ideal for organized individuals with a commitment to customer service.

Qualifications

• Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Must be at least 18 years of age.
• Reliable internet access and smartphone (computer highly recommended).

Responsibilities

• Support clients by organizing and coordinating customized service arrangements.
• Research and review available options to match client needs and preferences.
• Secure and verify reservations to ensure details are accurate.
• Maintain professional communication through phone and email.
• Assist with schedule updates, adjustments, and general service inquiries.
• Keep client information and documentation organized and up to date.
• Participate in training sessions.

Skills

Strong written and verbal communication skills in English

Customer service experience

Organizational skills

Job description

Role Overview

Our organization is continuing to grow our remote team and is looking for individuals who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services.

This opportunity is well-suited for individuals who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team.

Primary Responsibilities

• Support clients by organizing and coordinating customized service arrangements
• Research and review available options to match client needs and preferences
• Secure and verify reservations to ensure details are accurate
• Maintain professional communication through phone and email
• Assist with schedule updates, adjustments, and general service inquiries
• Keep client information and documentation organized and up to date
• Participate in training sessions

What We Provide

• Fully remote environment
• Flexible scheduling
• Ongoing training and learning resources
• Supportive team atmosphere

Qualifications

• Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
• Must be at least 18 years of age
• Strong written and verbal communication skills in English
• Reliable internet access and smartphone (computer highly recommended)
• Previous customer service experience is beneficial but not required