Remote Client Account Support Assistant

Triptasticadventures; Cleveland (OH); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Ongoing training

Access to incentive programs and special perks

Supportive and collaborative team culture

Job summary

A travel support company is seeking individuals to join its remote support team. In this role, you will assist clients in coordinating reservations and related services. Ideal candidates are customer-centered, have strong English communication skills, and can manage multiple tasks effectively while working independently. The position offers flexible scheduling and ongoing training, fostering a supportive team culture.

Qualifications

• Legal eligibility to work (US, UK, Mexico, Australia, or Spain).
• Reliable internet access and smartphone (computer recommended).
• Exceptional customer-centric approach.

Responsibilities

• Assist clients with organizing and coordinating personalized plans.
• Research, compare, and confirm reservation options.
• Provide accurate information and thoughtful recommendations.
• Communicate professionally via email, phone, and messaging platforms.
• Manage updates and service-related concerns.
• Maintain accurate client records and documentation.
• Participate in training and team meetings.

Skills

Customer service skills

Strong English communication

Ability to manage multiple tasks

Job description

Overview

Role Overview

We are expanding our remote support team and are seeking reliable individuals who thrive with assisting others and managing multiple tasks. In this role, you will support clients by coordinating reservations and related services such as lodging, activities, transportation, and event-based arrangements.

This is ideal role for those who are customer-centered, communicate clearly, stay organized, and are comfortable working independently in a remote environment while collaborating with a team.

Responsibilities

• Assist clients with organizing and coordinating personalized plans
• Research, compare, and confirm reservation options
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email, phone, and messaging platforms
• Manage updates, changes, and service-related concerns
• Maintain accurate client records and documentation
• Participate in training and team meetings

Benefits

• Fully remote
• Flexible scheduling
• Ongoing training
• Access to incentive programs and special perks
• Supportive and collaborativeteam culture

Qualifications

• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)
• Strong English communication skills
• Reliable internet and smartphone (computer is also recommended)
• Customer service skills