Remote Client Success & Accounts Manager

TEKsystems; Portland (OR); Teletrabalho; USD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverages

Resumo da oferta

TEKsystems seeks a Client Support Specialist to manage a hospital client portfolio and serve as the primary contact for questions and issues. You will reconcile data, analyze reports, and collaborate with internal teams to ensure accuracy and satisfaction.

This role balances client communication with analytical problem-solving and account research, requiring attention to detail and experience with Excel. Fully remote arrangement with Portland, OR placement.

Qualificações

• 2+ years in client support or related fields.
• Experience managing client relationships or accounts.
• Detail-oriented with ability to investigate issues.
• Experience reviewing reports and financial records.
• Strong communication skills to explain information clearly.
• Proficient with Microsoft Excel.

Responsabilidades

• Manage and support an assigned portfolio of hospital clients, serving as primary contact.
• Build strong client relationships with proactive communication.
• Research and resolve account discrepancies and payment variances.
• Review and validate account information across systems.
• Generate and distribute client reporting on activity and performance.
• Identify data issues and coordinate with internal teams to resolve.
• Conduct regular client meetings to review items and updates.
• Collaborate with Operations, IT, Finance, and others to resolve complex issues.
• Maintain detailed documentation of interactions and resolutions.
• Assist with special projects and process improvements.

Conhecimentos

2+ years experience

Client relationships

Excel proficiency

Strong communication

Issue investigation

Formação académica

Bachelor's degree preferred

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

TEKsystems seeks a Client Support Specialist to manage a hospital client portfolio and serve as the primary contact for questions and issues. You will reconcile data, analyze reports, and collaborate with internal teams to ensure accuracy and satisfaction.

This role balances client communication with analytical problem-solving and account research, requiring attention to detail and experience with Excel. Fully remote arrangement with Portland, OR placement.