Account Services Coordinator

Talentoma; Arizona; Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a detail‑oriented client support coordinator for a fully remote role based in Arizona. You will manage client emails, tickets, and onboarding tasks, ensuring accurate CRM notes and clear handoffs.

The position works under a customer service team lead and collaborates with account managers and service teams on each request. Ideal candidates have 1–2 years of related experience, strong communication skills, and a reliable home workspace with high-speed internet.

Qualifications

• Requires a high school diploma or equivalent.
• 1–2 years of client support, account coordination, or related admin experience preferred.
• Familiar with account services workflows and onboarding steps.
• Ability to navigate client profiles, ticket histories, and tasks across systems.
• Strong written and verbal communication with concise updates.
• Reliable internet, quiet workspace, and 40-hour weekly availability.

Responsibilities

• Review incoming client emails and service tickets, identify the account and priorities.
• Check contact info, service preferences, and prior conversations before assigning requests.
• Update client profiles and histories in a CRM such as HubSpot with clear notes.
• Organize requests in Zendesk, set ownership, track progress, connect related tickets.
• Coordinate onboarding steps with account managers and track outstanding questions.
• Route questions to the right internal team with background and expected outcomes.
• Provide status updates and explain next steps using approved service information.
• Follow up on outstanding responses and escalate when needed.
• Verify completed requests against accuracy and turnaround expectations.
• Close shifts with clear handoff notes and highlight recurring questions.

Skills

CRM & ticketing

Email triage

Cross-team coordination

Documentation & notes

Communication

Time management

Education

High School diploma or equivalent

Tools

HubSpot

Zendesk

Job description

Monthly Pay:

$3,630 - $4,962 USD per month

Summary:

Each shift begins with the account services queue: client emails, open requests, and follow-ups waiting to be organized. This temporary position coordinates account support activities so clients receive clear updates and internal teams understand what needs to happen next. The role sits within the client support team, works under a customer service team lead, and collaborates with account managers and service teams throughout each request. The position is fully remote, offering work from home in Arizona, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming client emails and service tickets, identify the account involved, and organize requests by urgency, outstanding dependencies, and next action needed.
• Check account contact information, service preferences, and previous conversations before assigning requests, asking clients to clarify missing details when necessary.
• Update client profiles and interaction histories in a CRM such as HubSpot, keeping account details accurate and making changes traceable through clear notes.
• Organize requests in a support platform such as Zendesk, setting ownership, tracking progress, and connecting related tickets to prevent duplicated effort.
• Coordinate client onboarding steps with account managers, confirm that introductory information has been shared, and track outstanding questions through completion.
• Route service questions to the appropriate internal team, include relevant background, and confirm that the receiving team understands the requested outcome.
• Send clients practical status updates, explain the next step using approved service information, and avoid promising outcomes that have not been confirmed.
• Follow up when responses or actions remain outstanding, and escalated unresolved concerns or conflicting priorities to the customer service team lead.
• Check completed requests against accuracy, turnaround expectations, complete notes, and follow-up standards before marking them resolved or returning them for further action.
• Close each shift by updating open items, preparing clear handoff notes, and highlighting recurring client questions that could improve future account support.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of client support, account coordination, or related administrative experience preferred.
• Familiarity with account services workflows, client onboarding steps, and coordinating requests across several internal contacts.
• Ability to navigate client profiles, ticket histories, and assigned tasks while keeping information consistent across systems.
• Understanding of request prioritization, ownership tracking, and timely escalation when a client concern needs additional support.
• Clear written and verbal communication, including concise updates, useful questions, and respectful explanations of service information.
• Ability to organize competing tasks, maintain accurate notes, and check details before sharing updates or closing requests.
• A reliable computer, high-speed internet, and a quiet private workspace, plus availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work with desk-based responsibilities and daily collaboration through established communication channels.
• Structured onboarding and training on a CRM such as HubSpot and a support platform such as Zendesk, presented as example systems.
• Regular check-ins with the team lead to review priorities, discuss questions, and strengthen day-to-day coordination practices.
• Opportunities to build client onboarding, workflow management, task prioritization, and cross-team communication skills through practical account services work.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.