Remote Client Solutions Engineer (Payments)

DNA Payments Group; Hull (TX); A distancia; USD 60.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday per year

Private Medical

Life Assurance

Ride to work

Access to self-learning platform

Income Protection

Workplace Pension

Employee Assistance Programme

Descripción de la vacante

DNA Payments is seeking a Client Solutions Specialist to support our corporate sales and partnerships teams with technical consultancy, solution integration, and robust documentation. The role combines remote collaboration with occasional on-site responsibilities to ensure smooth deployments and successful customer outcomes.

You will work across cross-functional teams, helping to drive adoption of our payment solutions and acting as a technical escalation point to resolve client issues quickly.

Formación

• You love learning and pick up new things quickly.
• You are competitive and determined, keen to learn and understand the market.
• You are a problem solver who is methodical and finds creative solutions.
• You love technology and enjoy tinkering with new gadgets or innovative tools.

Responsabilidades

• Assist Corporate Sales in all technical matters before and during the sales process.
• Provide consultancy and support to external parties, integrating to our solutions using a project methodology (JIRA & Confluence).
• Create and maintain technical documentation on all solutions and processes.
• Configure and assist with corporate merchant & partner solution deployment (primarily remote; on-site as needed).
• Manage medium-to-large scale rollouts of terminal & ecommerce solutions.
• Oversee technical updates & enhancements with corporate merchant/partner estate.
• Pilot new products with live merchants & partners to ensure a positive delivery experience.
• Act as a technical escalation point for other areas of the business.

Descripción del empleo

DNA Payments is seeking a Client Solutions Specialist to support our corporate sales and partnerships teams with technical consultancy, solution integration, and robust documentation. The role combines remote collaboration with occasional on-site responsibilities to ensure smooth deployments and successful customer outcomes.

You will work across cross-functional teams, helping to drive adoption of our payment solutions and acting as a technical escalation point to resolve client issues quickly.