Client Solution Specialist

DNA Payments; Hull (TX); À distance; USD 60 000 - 87 000; Plein temps

Avantages offerts par ce poste

25 days holiday per year

Private Medical

Life Assurance

Ride to work

Access to self-learning platform

Income Protection

Workplace Pension

Employee Assistance Programme

Résumé du poste

DNA Payments is seeking a Client Solutions Specialist to support our corporate sales and partnerships teams with technical consultancy, solution integration, and robust documentation. The role combines remote collaboration with occasional on-site responsibilities to ensure smooth deployments and successful customer outcomes.

You will work across cross-functional teams, helping to drive adoption of our payment solutions and acting as a technical escalation point to resolve client issues quickly.

Qualifications

• You love learning and pick up new things quickly.
• You are competitive and determined, keen to learn and understand the market.
• You are a problem solver who is methodical and finds creative solutions.
• You love technology and enjoy tinkering with new gadgets or innovative tools.

Responsabilités

• Assist Corporate Sales in all technical matters before and during the sales process.
• Provide consultancy and support to external parties, integrating to our solutions using a project methodology (JIRA & Confluence).
• Create and maintain technical documentation on all solutions and processes.
• Configure and assist with corporate merchant & partner solution deployment (primarily remote; on-site as needed).
• Manage medium-to-large scale rollouts of terminal & ecommerce solutions.
• Oversee technical updates & enhancements with corporate merchant/partner estate.
• Pilot new products with live merchants & partners to ensure a positive delivery experience.
• Act as a technical escalation point for other areas of the business.

Description du poste

About Us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

The opportunity

We’re looking for a Client Solutions Specialist with a commitment & drive to learn, to support the growth in the corporate sector, for our full suite of payment solutions and products. DNA Payments have disrupted the market and are growing rapidly thanks to our great people, products, and service. We need the very best technically minded individual to support our sales team as they drive and win more business for us, supporting our Corporate Sales & Partnerships teams. If you like solving problems and are looking for a challenging opportunity to deliver a great product and customer experience, we could be a great fit!

What You’ll Be Doing

• Assisting our Corporate Sales team in all technical matters before and during the sales process.


• Providing consultancy and support to external parties, integrating to our solutions - utilising a project methodology (managed within JIRA & Confluence)


• Creating & Maintaining technical documentation on all solutions and processes


• Configuring and assisting with corporate merchant & partner solution deployment (rimarily remotely, however, may be required for adhoc on-site responsibilities).


• Managing medium-to-large scale rollouts of our terminal & ecommerce solutions


• Managing technical updates & enhancements with our corporate merchant/partner estate.


• Piloting newly delivered products with live merchants & partners, ensuring a positive experience through the delivery process.


• Acting as a technical escalation point for various other areas of the business.

What You’ll Need To Succeed

• You’ll love learning – you’re the person who is always picking up new things, and finding new challenges in your day to day


• You’ll be competitive and determined – we’re all working together to achieve success, but you will want to learn and understand the most


• You’ll be a problem solver – you are methodical and love finding creative ways to fix things


• You’ll love technology – you might be an early adopter of new gadgets, or someone who loves to tinker and create, or just someone who appreciates innovation.

What’s in it for you?

You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year


• Private Medical


• Life Assurance


• Ride to work


• Access to self-learning platform


• Income Protection


• Workplace Pension


• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.

DNA Payments brings \"Simple Unified Payments\" to businesses that care deeply about their customers’ experience. Our end-to-end payments platform utilises an in-house gateway, a proprietary acquiring platform, and a network of integrations to deliver simple and reliable acceptance. Businesses receive an easy-to-use, interconnected portal that gives absolute control of their payment stack, with solutions foreCommercecheckouts, POS, and Pay by Link, as well as a range of card acceptance and alternative popular payment methods such as Alipay+. Every payment is connected via a Common Token, enabling effortless tracking of customer journeys.

With offices in London, Hull and Nottingham, as well as dedicated remote and field teams, we're now 300+ people and growing fast!