Remote Client Services Team Manager

Socket.dev; Lincoln (NE); On-site; USD 82,000 - 159,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Performance-based pay

Leadership bonuses

Training & mentorship

Career advancement

Job summary

AO Globe Life is seeking a Remote Customer Service Team Manager to lead a distributed team delivering client-service and benefits education. You will recruit, onboard, and mentor representatives, guiding them through training and development while maintaining a high-performance, collaborative culture.

You’ll conduct virtual consultations, coordinate coaching sessions, and ensure quality service through clear expectations and goal setting.

Qualifications

• Experience in leadership and team development.
• Strong communication and coaching abilities.
• Familiarity with virtual consultations and client services.

Responsibilities

• Recruit, onboard, mentor, and support developing representatives.
• Conduct virtual team meetings, coaching sessions, and development calls.
• Establish expectations, goals, and performance standards; monitor progress.

Skills

Leadership

Team management

Coaching

Communication

Customer service

Tools

Zoom

CRM

Job description

AO Globe Life is seeking a Remote Customer Service Team Manager to lead a distributed team delivering client-service and benefits education. You will recruit, onboard, and mentor representatives, guiding them through training and development while maintaining a high-performance, collaborative culture.

You’ll conduct virtual consultations, coordinate coaching sessions, and ensure quality service through clear expectations and goal setting.