Remote Client Services Specialist – Verification EST

Compliance Holdings; Pikesville (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Health Savings and Flexible Spending

401(k) with Automatic Company Contrib.

Employee Assistance Program

Company-paid Life and Disability

Paid Time Off

Job summary

Lumelight is seeking a Client Services Coordinator I to support audit participants through verification, answer calls, and review submissions. This remote role operates within approved Lumelight states and uses standard office software and video conferencing.

Expected hours are 10AM-7PM EST, Monday–Friday, 40 hours per week, with occasional extended hours for campaigns or launches. Healthcare CS experience and MS Office skills are valued.

Qualifications

• 1 year of customer service experience (healthcare CS preferred).
• Inbound-call experience or call center background.
• Proven excellence in supporting complex customers.
• Strong problem-solving ability in a customer environment.
• Analytical and critical thinking skills.
• Ability to handle multiple documents in various apps.
• MS Office proficiency and video conferencing skills.

Responsibilities

• Receive inbound calls and portal inquiries from audit participants.
• Monitor and track calls with accurate notes in our platform.
• Review documentation and establish eligibility per client rules.
• Complete key deadlines and deliverables per project plan.
• Other duties as assigned.

Skills

Customer service

Call center experience

Bilingual (Spanish) preferred

Problem solving

Analytical thinking

Documentation handling

Microsoft Office

Video conferencing

Tools

Microsoft Office

Video conferencing

Job description

Lumelight is seeking a Client Services Coordinator I to support audit participants through verification, answer calls, and review submissions. This remote role operates within approved Lumelight states and uses standard office software and video conferencing.

Expected hours are 10AM-7PM EST, Monday–Friday, 40 hours per week, with occasional extended hours for campaigns or launches. Healthcare CS experience and MS Office skills are valued.