Remote ACA Client Services Specialist

Lumelight; Pikesville (MD); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with Company Contribution

Paid Time Off

Job summary

Lumelight is hiring a Client Services Specialist to be the key point of contact for clients during the ACA reporting process. This full-time role in Pikesville, MD, requires at least 2 years of client-facing experience and proficiency in Microsoft Office.

The specialist will manage client accounts, ensure timely reporting, and address any issues with a focus on customer service. Remote work is offered within approved states, and the position comes with various benefits.

Qualifications

• At least 2 years of client-facing work experience.
• Proficient in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.

Responsibilities

• Develop and maintain client relationships.
• Manage client accounts for accurate service delivery.
• Collect and analyze data for client satisfaction.
• Ensure timely and accurate reporting.
• Maintain knowledge of benefit laws and regulations.

Skills

Communication skills

Customer service orientation

Problem-solving

Time management

Attention to detail

Analytical thinking

Education

College degree or relevant experience

Tools

Microsoft Office

CRM/HRIS/ERP systems

Job description

Lumelight is hiring a Client Services Specialist to be the key point of contact for clients during the ACA reporting process. This full-time role in Pikesville, MD, requires at least 2 years of client-facing experience and proficiency in Microsoft Office.

The specialist will manage client accounts, ensure timely reporting, and address any issues with a focus on customer service. Remote work is offered within approved states, and the position comes with various benefits.