Remote Healthcare Support Specialist

Luminare Health; United States; Remote; USD 20,622 - 38,738; Full time

Job summary

Luminare Health is seeking a remote Customer Service Representative to handle inquiries from employees, members, providers, and clients via phone, email, and written channels. You will document all interactions precisely while navigating multiple systems to resolve issues.

Candidates should have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or GED equivalent.
• Minimum 1 year previous customer service experience.
• Ability to work in a fast-paced, high demand environment.
• Excellent verbal, written and interpersonal communication skills.
• Ability to navigate multiple systems/screens while on the phone.
• Must have private, dedicated workspace with reliable internet and Ethernet connectivity.
• Flexibility to learn new/proprietary systems and support process improvement.

Responsibilities

• Respond to inquiries from employees/members, providers and clients via phone, email and written channels.
• Accurately document all inquiries and actions taken in applicable software.
• Navigate multiple systems/screens during calls to resolve issues.
• Deliver high-quality service and meet performance metrics.

Skills

Customer Service

Verbal communication

Written communication

Multitasking

MS Excel

MS Word

Education

High School diploma or GED equivalent

Tools

MS Excel

MS Word

Job description

Luminare Health is seeking a remote Customer Service Representative to handle inquiries from employees, members, providers, and clients via phone, email, and written channels. You will document all interactions precisely while navigating multiple systems to resolve issues.

Candidates should have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.