Remote Client Services Specialist – Inbound Support

Everise; Town of King (WI); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Earned PTO

Work at Home program

Job summary

Everise is hiring for a remote, work-at-home customer service role in Wisconsin. You will answer inbound calls from clients' members, gather information, and resolve issues with a customer-first approach.

The role offers base pay plus incentives, plus benefits such as medical/dental/vision and 401(k). Weekend/evening availability and a strong focus on customer satisfaction are required.

Qualifications

• Excellent customer service skills with empathy and patience.
• Ability to clearly communicate with customers and colleagues.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Answer inbound phone calls for clients' members.
• Gather and document customer information as required.
• Meet or exceed performance metrics.
• Balance policy with client benefits in decision making.
• Identify opportunities to improve processes.
• Handle call dispositions and recordkeeping.
• Maintain a dedicated home work area and setup.

Skills

Customer service

Empathy

Communication

Problem solving

Tools

CRM software

Job description

Everise is hiring for a remote, work-at-home customer service role in Wisconsin. You will answer inbound calls from clients' members, gather information, and resolve issues with a customer-first approach.

The role offers base pay plus incentives, plus benefits such as medical/dental/vision and 401(k). Weekend/evening availability and a strong focus on customer satisfaction are required.