Remote Client Services Specialist

Everise; Iowa Center (IA); À distance; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Résumé du poste

Everise in the United States is hiring a Work at Home Customer Service Specialist to handle inbound calls for our clients' members. You will deliver compassionate, solution‑oriented service, gather required information, and resolve requests with care from your home office.

This role includes base pay with performance incentives, medical, dental, vision, 401(k), and PTO. A hard-wired broadband connection and a dedicated home workspace are required.

Responsabilités

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

Description du poste

Everise in the United States is hiring a Work at Home Customer Service Specialist to handle inbound calls for our clients' members. You will deliver compassionate, solution‑oriented service, gather required information, and resolve requests with care from your home office.

This role includes base pay with performance incentives, medical, dental, vision, 401(k), and PTO. A hard-wired broadband connection and a dedicated home workspace are required.