Remote Client Services Specialist - Educate & Grow Clients

VerifiedFirst; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Verified First is a dynamic tech company delivering cutting-edge background screening solutions. We are seeking a Client Services Representative to assist clients with questions and educate them on our products and services, fostering a direct, positive relationship with customers.

You will handle inquiries via email, phone, or chat, ensure timely responses, and educate clients on searches, billing, and the application.

Qualifications

• High School Diploma or equivalent required.
• 1 - 2 years of experience in a Client Services Department in a call center environment.
• Working knowledge of G‑Suite and Microsoft Office products.
• Experience in Salesforce is preferred.
• Background screening experience is preferred.
• Proven ability to build, nurture, and retain client relationships.
• Able to sit at a desk and work on a computer for prolonged periods.
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner.
• Meet the goals of the Client Service team around response times and resolution times for client cases.
• Educate clients on searches, forms needed for searches, and the adverse action process.
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application.
• Train new clients on the billing process.
• Assist other departments in obtaining information and forms needed from clients to perform searches.
• Perform other duties as assigned.

Skills

Communication skills

Teamwork

Problem-solving

Attendance reliability

Independent work

Written communication

Education

High School Diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

Verified First is a dynamic tech company delivering cutting-edge background screening solutions. We are seeking a Client Services Representative to assist clients with questions and educate them on our products and services, fostering a direct, positive relationship with customers.

You will handle inquiries via email, phone, or chat, ensure timely responses, and educate clients on searches, billing, and the application.