Client Services Representative

VerifiedFirst; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Verified First is a dynamic tech company delivering cutting-edge background screening solutions. We are seeking a Client Services Representative to assist clients with questions and educate them on our products and services, fostering a direct, positive relationship with customers.

You will handle inquiries via email, phone, or chat, ensure timely responses, and educate clients on searches, billing, and the application.

Qualifications

• High School Diploma or equivalent required.
• 1 - 2 years of experience in a Client Services Department in a call center environment.
• Working knowledge of G‑Suite and Microsoft Office products.
• Experience in Salesforce is preferred.
• Background screening experience is preferred.
• Proven ability to build, nurture, and retain client relationships.
• Able to sit at a desk and work on a computer for prolonged periods.
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner.
• Meet the goals of the Client Service team around response times and resolution times for client cases.
• Educate clients on searches, forms needed for searches, and the adverse action process.
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application.
• Train new clients on the billing process.
• Assist other departments in obtaining information and forms needed from clients to perform searches.
• Perform other duties as assigned.

Skills

Communication skills

Teamwork

Problem-solving

Attendance reliability

Independent work

Written communication

Education

High School Diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

Position: Client Services Representative

Status: Full-Time

FLSA Code: Non-Exempt

About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!

Summary: The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

How our Client Services Representative spends their time:

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
• Meet the goals of the Client Service team around response times and resolution times for client cases;
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
• Train new clients on the billing process;
• Assist other departments in obtaining information and forms needed from clients to perform searches;
• Perform other duties as assigned.

What you bring:

• A positive, solution-focused attitude;
• An interest in learning more about application support and service delivery;
• An interest in continuous improvement;
• Ability to maintain regular and punctual attendance;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Preferred Qualifications:

• High School Diploma or equivalent required;
• 1 - 2 years of experience in a Client Services Department in a call center environment;
• Working knowledge of G‑Suite and Microsoft Office products;
• Experience in Salesforce is preferred;
• Background screening experience is preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods of time;
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

What we bring:

• Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
• Health: Save money on insurance with 100% employer-paid insurance premiums;
• Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
• Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.

Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.

The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.