Remote Client Services & Scheduling Specialist

Next Stop Travel; Des Moines (IA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Ongoing support

Job summary

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will support client requests, organize service arrangements, and assist the coordination process from a remote setting.

The role demands strong attention to detail, the ability to manage multiple tasks, and effective communication across channels. Flexible remote work and ongoing onboarding will support your transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Strong organizational skills

Excellent communication skills

Independent work ethic

Job description

Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will support client requests, organize service arrangements, and assist the coordination process from a remote setting.

The role demands strong attention to detail, the ability to manage multiple tasks, and effective communication across channels. Flexible remote work and ongoing onboarding will support your transition into the role.