Commercial Collections Representative - Remote

Transworld Systems Inc.; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonus opportunity

Benefits package

Job summary

Transworld Systems Inc. is seeking a Remote Collections Representative to join our customer service team. This role handles outbound and inbound calls to recover past-due accounts and secure payments.

Qualified candidates have 3+ years of B2B collections and skip tracing experience, FDCPA knowledge, and strong phone etiquette with the ability to multitask. This is a work-from-home position with paid training and a comprehensive benefits package.

Qualifications

• 3+ years of B2B collections experience.
• Skip tracing experience.
• FDCPA knowledge.

Responsibilities

• Outbound calling and inbound calls regarding past-due accounts.
• Secure payments on accounts that are past due.

Skills

B2B collections experience

FDCPA knowledge

Phone etiquette

Negotiation skills

Customer service aptitude

Multitasking

Education

High School diploma or equivalent

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $17-$20/hour + BONUS (based on experience)

Qualified candidates must have 3 years of previous collections & skip tracing experience.

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 3 plus years of B2B collections experience
• Previous skip tracing experience
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

For Remote Positions:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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