Remote Client Services Operations Specialist

US Tech Solutions; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

US Tech Solutions is seeking a Client Services Operations representative in Houston, TX for a 4-month contract. The role focuses on supporting the company’s highest valued customers and third parties through written and verbal communication, research, and process adherence to a superior customer experience.

Responsibilities include onboarding communications, enrollment notifications, contract amendments via the Client Online Account Management Portal, and using SAP, CCS, Siebel, ESG, and OAM to

Qualifications

• Excellent oral and written communication skills, including an ability to effectively present to internal and external stakeholders.
• Excellent problem-solving skills and the ability to use good judgment to make independent decisions based on current business practices.
• Superior customer service skills.
• Excel proficiency to independently create and analyze spreadsheets.
• Intermediate math and analytical ability.
• Ability to work independently and multi-task under pressure.

Responsibilities

• Initiate and process customer journey On-Boarding communications.
• Process routine customer notifications for enrollment rejects, early move outs, turn downs and permit holds.
• Process customer-initiated contract site amendment requests through Client's Online Account Management Portal.
• Utilize systems including SAP, CCS, Siebel, ESG, OAM and others to research customer accounts.
• Counsel customers, Third Parties and internal team members on Market transactions, permit issues, and services.
• Become an expert in the C&I Portal and assist customers in its use.
• Maintain understanding of the market, end-to-end customer lifecycle, and Client products/services.
• Record all customer interactions in Siebel and related repositories with details.
• Provide feedback to improve departmental procedures and efficiency.
• Build and maintain a strong customer relationship and deliver timely communication.

Skills

Excellent communication

Problem-solving

Customer service

Excel

Attention to detail

Independent decisions

Tools

SAP

CCS

Siebel

ESG

OAM

Job description

US Tech Solutions is seeking a Client Services Operations representative in Houston, TX for a 4-month contract. The role focuses on supporting the company’s highest valued customers and third parties through written and verbal communication, research, and process adherence to a superior customer experience.

Responsibilities include onboarding communications, enrollment notifications, contract amendments via the Client Online Account Management Portal, and using SAP, CCS, Siebel, ESG, and OAM to