Customer Support Specialist (Call Center)

Creative Solutions Services, LLC; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

US Tech Solutions seeks a customer service associate for a 3-month project. You will respond to inquiries by phone, email, and in person, researching as needed to resolve issues and document all interactions.

Role includes assisting with training, maintaining knowledge of policies, and providing feedback to management on customer needs. Training runs 8:00-4:30, Monday–Friday, with no PTO during training.

Qualifications

• High School Diploma or equivalent.
• 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
• Strong organizational and communication skills.

Responsibilities

• Respond to inquiries via phone, email, web, or walk-ins with accurate, courteous service.
• Document inquiries and coordinate with other departments to resolve issues.
• Respond to priority inquiries and special projects as required by management.
• Provide feedback to management on customer problems and needs.
• Maintain knowledge of quality work instructions and company policies.
• Assist with training of new employees and cross-training.

Skills

Organizational skills

Customer service

Active listening

Verbal and written communication

Grammar proficiency

Typing speed

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Switchboard equipment

Computer console/directory familiarity

Job description

US Tech Solutions seeks a customer service associate for a 3-month project. You will respond to inquiries by phone, email, and in person, researching as needed to resolve issues and document all interactions.

Role includes assisting with training, maintaining knowledge of policies, and providing feedback to management on customer needs. Training runs 8:00-4:30, Monday–Friday, with no PTO during training.