Operations Specialist

US Tech Solutions; Jersey City (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing solutions company is seeking an Ops Specialist in Jersey City, NJ to manage account setups and maintenance for clients. The role involves developing detailed knowledge of client systems and requires strong organizational and communication skills. Candidates should have a BA/BS degree and the ability to handle multiple tasks effectively under pressure. This position offers an opportunity to contribute to process improvements and ensure superior client service.

Qualifications

• BA/BS degree or equivalent work experience.
• Demonstrated PC skills.
• Ability to communicate professionally through effective verbal and written skills.
• Organizational skills and detail-oriented.

Responsibilities

• Set up new accounts and make changes to existing accounts.
• Perform maintenance functions on existing accounts.
• Monitor and identify incomplete and/or inconsistent information.
• Provide superior client service and communicate effectively.

Skills

Problem resolution

Professional communication

Organizational skills

Time management

Multi-tasking

Team collaboration

Education

BA/BS degree or equivalent work experience

Tools

PC skills

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

Job Title: Ops Specialist

Location: New Jersey, NJ

Duration: 6-12 Months

Job Description

The Ops Specialist is responsible for ensuring that new accounts are set up properly and maintained effectively on client systems.

The Ops Specialist will develop an in-depth knowledge of client business lines, sub custodian network, and systems such as the Unified Account File (UAF), Keystone, and Fircosoft.

The Ops Specialist should assist internal clients in the account opening process and keep them updated on the status of their account openings and maintenance.

The Ops Specialist will work closely with the Client Service Group to provide our internal clients with quick and accurate account set-ups.

Responsibilities

• Set up new accounts, make changes to existing accounts and close accounts that are no longer needed.
• Code data from the new account form into various client systems.
• Perform maintenance functions on existing accounts.
• Escalate problem items.
• Monitor and identify incomplete and/or inconsistent information that may result in risk to clients. Resolve the discrepancy and execute transaction.
• Escalate problem items
• Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
• Provide superior client service.
• Communicate as part of a team.
• Gain an understanding of the big picture – how specific function impacts the firm.
• Contribute to Division or Firm process improvement activities.
• Understands client systems and workflows beyond immediate team and utilizes this knowledge to suggest process improvements that will benefit the department.
• Assists team in developing and implementing process improvements which will reduce risk and/or increase productivity.
• Learn how client systems interact with one another.

Qualifications

Required Skills

• BA/BS degree or equivalent work experience.
• Demonstrated PC skills.
• Ability to identify, escalate and resolve a problem.
• Ability to communicate professionally through effective verbal and written skills.
• Ability to manage time efficiently and effectively.
• Organizational skills and detail-oriented.
• Ability to multi-task.
• Ability to work in a team environment.
• Ability to meet deadlines and work under pressure.