Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

The Staff Pad; Houston (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Paid time off + 9 holidays

Training & career growth opportunities

Job summary

The Staff Pad partners with a leading property technology solutions provider to join their service center team in Houston, TX as Technical Client Support Representatives. You’ll be trained on tools and troubleshooting steps to help customers with technical issues in a fast-paced, friendly environment.

As the first line of support, you’ll handle calls, emails, and chats, document interactions, and escalate when needed.

Qualifications

• 1–2 years of customer-facing experience (call center, retail, hospitality, or similar).
• Basic computer proficiency across multiple applications/systems.
• Ability to multitask, manage time effectively, and work both independently and as part of a team.
• Prior exposure to technical support or troubleshooting is a plus.
• Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus.

Responsibilities

• Provide technical support to internal and external customers via phone, email, and web channels.
• Take ownership of customer issues from first contact through resolution.
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (training provided).
• Document customer interactions and resolutions accurately within ticketing systems.
• Escalate issues appropriately with support from teammates.
• Collaborate with the team to strengthen technical skills and service quality.
• Help create positive customer experiences, even in high-pressure situations.

Skills

Customer-facing experience

Basic computer proficiency

Multitask efficiently

Teamwork

Willingness to learn

Job description

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts, multifamily communities, and master-planned properties.

What You'll Do

As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need — your job is to bring great communication, patience, and a genuine desire to help.

In this role, you will:

• Provide technical support to internal and external customers.
  
• Deliver exceptional support via phone, email, and web-based channels
  
• Take ownership of customer issues from first contact through resolution
  
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
  
• Apply active listening and critical thinking to help identify effective solutions
  
• Guide customers through solutions with patience and professionalism
  
• Document customer interactions and resolutions accurately within ticketing systems
  
• Keep customers informed with timely updates on ticket status
  
• Escalate issues appropriately when needed, with support from experienced teammates
  
• Collaborate with your team to keep strengthen your technical skills and service quality
  
• Help create positive customer experiences, even in high-pressure situations
  

What We Are Looking For

Qualifications

• 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
  
• Basic computer proficiency (navigating multiple applications/systems at once)
  
• Ability to multitask, manage time effectively, and work both independently and as part of a team
  
• Prior exposure to technical support or troubleshooting is a plus, but not required
  
• Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement
  

Additional Skills & Attributes

• Strong communication and customer service skills
  
• Positive, reliable, hardworking attitude
  
• Willingness to learn new technology, remain coachable and adapt
  
• Genuine interest in growing a long-term career in technology support
  
• Ability to work collaboratively with others
  

Schedule and Attendance Expectations

• Strong attendance and punctuality are essential in this 24/7 call center role
  
• Employees are expected to remain available and complete scheduled shifts
  
• Holiday, weekend, weather-related, and rotating shifts may be required
  
• Overtime may be required based on business needs
  

What You Can Expect

In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being — a great launchpad into a tech career.

• Competitive hourly pay
  
• Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
  
• Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
  
• 401(k) with employer match
  
• Paid time off + 9 company-paid holidays
  
• Stocked breakroom with snacks and beverages
  
• Discounted gym memberships through health providers
  
• Structured training and career growth opportunities within a stable and innovative technology company
  

In this role, you're not just answering support calls — you're building a career in technology while helping deliver the experiences people rely on every day.

If you’re dependable, customer-focused, eager to learn, and ready to grow your career in technology, we’d love to hear from you!

Location/Region: Houston, Texas