Remote Member Advocate & Solutions Specialist

HealthEquity, Inc.; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

PTO and paid holidays

401(k) match

Tuition assistance

Job summary

HealthEquity, Inc. is hiring a Member Services Specialist for a remote role serving US members via phone, chat, email and digital channels. You will resolve complex inquiries, educate on HSAs, FSAs, COBRA and other programs, and advocate for member outcomes with a focus on accuracy and compliance.

The position requires strong communication, critical thinking, and the ability to navigate multiple systems. Training starts Oct 19, 2026 and Nov 2, 2026 in Mountain Time.

Qualifications

• 2+ years of customer service, member services, benefits administration, healthcare, financial services, or related experience preferred.
• Proficiency with Microsoft Word, Outlook, Teams and Windows operating systems.
• Ability to work remotely with a secure home workspace and reliable internet.

Responsibilities

• Deliver exceptional member experiences across phone, chat, email, and digital channels.
• Respond to inquiries, research and resolve issues, and own cases from start to finish.
• Educate members on HealthEquity products and maximize value of benefits.
• Utilize AI-enabled tools and digital resources to improve service quality.
• Maintain accuracy, productivity, and compliance in all interactions.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Time management

Education

High school diploma

Associate degree preferred

Job description

HealthEquity, Inc. is hiring a Member Services Specialist for a remote role serving US members via phone, chat, email and digital channels. You will resolve complex inquiries, educate on HSAs, FSAs, COBRA and other programs, and advocate for member outcomes with a focus on accuracy and compliance.

The position requires strong communication, critical thinking, and the ability to navigate multiple systems. Training starts Oct 19, 2026 and Nov 2, 2026 in Mountain Time.