Remote Client Services Coordinator

Next Stop Travel; Indian Trail (NC); Remote; USD 32,000 - 52,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, coordinate services, and support the overall coordination process in a remote environment.

You will handle inquiries via email, phone, and online platforms, organize detailed service plans, submit reservations with providers, and maintain accurate records while contributing to process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Communication skills

Independent work

Digital tools

Tools

CRM software

Reservation systems

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, coordinate services, and support the overall coordination process in a remote environment.

You will handle inquiries via email, phone, and online platforms, organize detailed service plans, submit reservations with providers, and maintain accurate records while contributing to process improvements.