Remote Client Services Coordinator

Next Stop Travel; Dubuque (IA); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting.

The role requires strong attention to detail and the ability to manage multiple tasks while communicating clearly across channels. Flexible remote environment with performance-based compensation and training opportunities.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Organizational skills

Communication skills

Independent / self-management

Digital tools proficiency

Detail-oriented

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting.

The role requires strong attention to detail and the ability to manage multiple tasks while communicating clearly across channels. Flexible remote environment with performance-based compensation and training opportunities.