Remote Client Services Coordinator

Next Stop Travel; Council Bluffs (IA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training provided

Job summary

Next Stop Travel seeks a Customer Service Representative to handle client inquiries, coordinate service plans, and manage reservations in a flexible remote setting. The role emphasizes detail orientation and the ability to juggle multiple tasks while delivering accurate information to clients.

The position offers remote work with performance-based compensation and ongoing training to support career growth and reliable client service across a variety of arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Detail-oriented

Education

High school diploma

Tools

CRM software

Scheduling tools

Web-based systems

Job description

Next Stop Travel seeks a Customer Service Representative to handle client inquiries, coordinate service plans, and manage reservations in a flexible remote setting. The role emphasizes detail orientation and the ability to juggle multiple tasks while delivering accurate information to clients.

The position offers remote work with performance-based compensation and ongoing training to support career growth and reliable client service across a variety of arrangements.