Remote Client Service Representative

PedrosVacations; Louisville (KY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Structured training

Ongoing support

Job summary

PedrosVacations is seeking a Remote Client Service Representative to support clients with travel planning, reservations, itineraries, and updates from a fully remote environment. You will help clients stay informed and keep important details organized throughout the process.

No prior experience required; training and ongoing support are provided. You’ll communicate clearly, coordinate schedules, and respond to requests while using email and online planning tools to manage multiple travel plans

Qualifications

• Strong communication and client service mindset.
• Excellent organization and attention to detail.
• Ability to manage multiple requests with reliable follow-through.
• Comfort working independently in a remote environment.

Responsibilities

• Respond to client questions and requests.
• Gather travel details and preferences.
• Coordinate schedules, confirmations, and follow-ups.
• Provide updates and next steps to clients.
• Assist with reservations and itinerary details.
• Research options when needed.
• Handle changes or special requests.
• Maintain accurate client records.

Skills

Strong communication

Organization

Attention to detail

Multitasking

Independent work

Email proficiency

Adaptability

Tools

Email systems

Online planning tools

Job description

Remote Client Service Representative

Remote | Flexible Schedule | Training Provided

We're looking for dependable, client-focused individuals to support communication, scheduling, follow-up, and travel-related service needs in a remote environment.

As a Remote Client Service Representative, you'll help clients stay informed, keep important details organized, and assist with reservations, itinerary updates, accommodations, transportation, activities, and other planning needs.

Previous experience is not required. Training and ongoing support are provided.

What You'll Do

• Respond to client questions and requests
• Gather travel dates, preferences, and important details
• Coordinate schedules, confirmations, and follow-up
• Provide clear updates and next-step information
• Assist with reservation and itinerary details
• Research options when needed
• Help with changes or special requests
• Maintain accurate and organized client records

What We're Looking For

• Strong communication skills
• Good organization and attention to detail
• Reliable follow-through
• Ability to manage multiple requests
• Comfort working independently
• Familiarity with email and online systems
• Adaptability when plans change
• Willingness to learn new tools and processes

Experience in customer service, hospitality, reservations, scheduling, administration, or client support can be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital planning and reservation tools
• Opportunities to build client-service and travel-coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions

Next Step

Selected applicants will be invited to a live interview to review the role, compensation structure, training, support, expectations, and next steps.