Remote Customer Service Representative

PedrosVacations; Raleigh (NC); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Structured training

Ongoing support

Access to digital tools

Travel planning/co-ordination skills

Job summary

PedrosVacations is seeking a Remote Customer Service Representative to assist clients with questions, scheduling, updates, reservations, and coordination in a remote setting.

This role emphasizes strong communication, organization, and the ability to work independently. Training is provided, with ongoing support and access to digital tools to help you stay informed and deliver excellent service.

Qualifications

• Excellent written and verbal communication.
• Strong organization and attention to detail.
• Reliable follow-through and ability to manage multiple requests.
• Comfort working independently and learning new tools.

Responsibilities

• Respond to client questions and service requests.
• Provide updates and next-step information.
• Coordinate schedules, reservations, and confirmations.
• Follow up on pending requests or missing details.
• Assist with routine changes or adjustments.
• Research information when needed.
• Maintain accurate client records.
• Help keep planning details organized.

Skills

Communication

Attention to detail

Multitasking

Independent work

Reliability

Job description

Remote Customer Service Representative

Work From Home | Flexible Schedule | Training Provided

We're looking for reliable, service-focused individuals to assist clients with questions, scheduling, updates, reservations, and general coordination in a remote environment.

As a Remote Customer Service Representative, you'll help clients stay informed, keep important details organized, and support planning needs involving confirmations, accommodations, transportation, activities, or itinerary information when applicable.

Previous experience is not required. Training and ongoing support are provided.

What You'll Handle

• Respond to client questions and service requests
• Provide updates and next-step information
• Coordinate schedules, reservations, and confirmations
• Follow up on pending requests or missing details
• Assist with routine changes or adjustments
• Research information when needed
• Maintain accurate client records
• Help keep planning details organized

What We're Looking For

• Strong written and verbal communication
• Good organization and attention to detail
• Reliable follow-through
• Ability to manage multiple requests
• Comfort working independently
• Familiarity with email and online systems
• Professional, client-focused attitude
• Willingness to learn new tools and processes

Experience in customer service, hospitality, reservations, scheduling, administration, retail, or client support can be helpful, but it is not required.

What You Can Expect

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools
• Opportunities to build customer-service and travel-coordination skills

Eligibility

Applicants must be located in:

United States | United Kingdom | Mexico | Spain | Australia | Select LATAM regions

Next Step

Selected applicants will be invited to a live interview to review the position, compensation structure, training, support, and next steps.

Apply

If you're dependable, organized, and enjoy helping clients stay informed and supported, submit your application today to be considered.