Remote Client Services Advocate - Medical Claims

Allied Benefit Systems; Chicago (IL); Remote; USD 42,000 - 66,000; Full time

Job summary

Allied Benefit Systems seeks a Client Service Representative to deliver exceptional service to Allied members, HR representatives, brokers, and other clients. You will be the main contact for inquiries and issues, providing timely, professional resolutions.

Responsibilities include coordinating with Claims, Eligibility, and Account Management; communicating claim-status updates; and supporting renewal efforts while driving process improvements in a remote-friendly environment.

Qualifications

• 1–3 years of medical claims experience.
• Claim processing experience a plus.
• Customer service skills.
• Intermediate level experience with Microsoft Office (Word, Excel, Access, PowerPoint).

Responsibilities

• Act as liaison between clients/brokers and Allied departments involved with the benefit plan.
• Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management.
• Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information.
• Provide follow up to month end strategy by closing out open claim issues.
• Troubleshoot, identify, and improve internal processes with various Allied departments.
• Work with and foster relationships with other internal teams such as Claims and Eligibility.
• Help facilitate the renewal of existing cases by management of claim reviews and service level expectations.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

Word

Excel

Access

PowerPoint

Job description

Allied Benefit Systems seeks a Client Service Representative to deliver exceptional service to Allied members, HR representatives, brokers, and other clients. You will be the main contact for inquiries and issues, providing timely, professional resolutions.

Responsibilities include coordinating with Claims, Eligibility, and Account Management; communicating claim-status updates; and supporting renewal efforts while driving process improvements in a remote-friendly environment.