Remote Client Retention & Renewal Program Lead

Compass Group USA; Chesterbrook (PA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's ESFM unit seeks a REMOTE Client Retention Program Manager to coordinate strategic retention initiatives and manage renewal proposal development. The role leads renewal content, timelines, and cross-functional collaboration to uphold ESFM branding and standards.

The ideal candidate is an experienced project manager with strong communication and coordination skills, capable of driving retention outcomes in a highly collaborative environment.

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field.
• 5+ years of experience in project management, proposal management, program management, or related position with transferable skills.
• Excellent written communication and presentation development skills.
• Ability to coordinate cross-functional teams and drive accountability without direct authority.
• Advanced proficiency in Microsoft Office, particularly PowerPoint, Word, and Excel.

Responsibilities

• Support the development of a Client Retention Program leveraging enterprise best practices.
• Develop and maintain program timelines, project plans, and annual retention calendars.
• Schedule and facilitate retention planning meetings, account strategy sessions, and program checkpoints.
• Track milestones, action items, and deliverables while holding internal stakeholders accountable for completion.
• Continuously improve program documentation, templates, and processes to support consistent execution.
• Maintain data supporting PowerBI Dashboard (previous skills not required, but a plus).
• Lead the planning, development, and production of renewal proposals and client-facing presentations.
• Partner with Operations, Sales, Finance, and subject matter experts to develop compelling renewal strategies and messaging.
• Ensure renewal deliverables are completed on time and align with ESFM branding and quality standards.
• Own and maintain the centralized repository of retention content for strategic accounts.

Skills

Project management

Proposal management

Program management

Cross-functional coordination

MS Office

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Excel

Job description

Compass Group USA's ESFM unit seeks a REMOTE Client Retention Program Manager to coordinate strategic retention initiatives and manage renewal proposal development. The role leads renewal content, timelines, and cross-functional collaboration to uphold ESFM branding and standards.

The ideal candidate is an experienced project manager with strong communication and coordination skills, capable of driving retention outcomes in a highly collaborative environment.