REMOTE CLIENT RETENTION PROGRAM MANAGER - PROPOSAL DEVELOPMENT TEAM

Compass Group USA; Chesterbrook (PA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's ESFM unit seeks a REMOTE Client Retention Program Manager to coordinate strategic retention initiatives and manage renewal proposal development. The role leads renewal content, timelines, and cross-functional collaboration to uphold ESFM branding and standards.

The ideal candidate is an experienced project manager with strong communication and coordination skills, capable of driving retention outcomes in a highly collaborative environment.

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field.
• 5+ years of experience in project management, proposal management, program management, or related position with transferable skills.
• Excellent written communication and presentation development skills.
• Ability to coordinate cross-functional teams and drive accountability without direct authority.
• Advanced proficiency in Microsoft Office, particularly PowerPoint, Word, and Excel.

Responsibilities

• Support the development of a Client Retention Program leveraging enterprise best practices.
• Develop and maintain program timelines, project plans, and annual retention calendars.
• Schedule and facilitate retention planning meetings, account strategy sessions, and program checkpoints.
• Track milestones, action items, and deliverables while holding internal stakeholders accountable for completion.
• Continuously improve program documentation, templates, and processes to support consistent execution.
• Maintain data supporting PowerBI Dashboard (previous skills not required, but a plus).
• Lead the planning, development, and production of renewal proposals and client-facing presentations.
• Partner with Operations, Sales, Finance, and subject matter experts to develop compelling renewal strategies and messaging.
• Ensure renewal deliverables are completed on time and align with ESFM branding and quality standards.
• Own and maintain the centralized repository of retention content for strategic accounts.

Skills

Project management

Proposal management

Program management

Cross-functional coordination

MS Office

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Excel

Job description

Select how often (in days) to receive an alert:

REMOTE CLIENT RETENTION PROGRAM MANAGER - PROPOSAL DEVELOPMENT TEAM

Position Title: CLIENT RETENTION PROGRAM MANAGER - PROPOSAL DEVELOPMENT TEAM (REMOTE)

Pay Grade: 15

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

REMOTE

The Client Retention Program Manager is responsible for executing ESFM's Retention Program by coordinating strategic retention initiatives, managing renewal proposal development, and maintaining the content and tools that support client retention efforts.

Working within the Proposal Development team, this individual serves as the central coordinator for retention initiatives. The role also owns all renewal proposal development activities and maintains the strategic content library that supports retention efforts.

The ideal candidate is a strong project manager, relationship builder, and communicator who thrives in a highly collaborative environment.

Key Responsibilities

Client Success Program Management

• Support the development of a Client Retention Program leveraging enterprise best practices
• Develop and maintain program timelines, project plans, and annual retention calendars.
• Schedule and facilitate retention planning meetings, account strategy sessions, and program checkpoints.
• Track milestones, action items, and deliverables while holding internal stakeholders accountable for completion.
• Continuously improve program documentation, templates, and processes to support consistent execution.
• Maintain data supporting PowerBI Dashboard (previous skills not required, but a plus)

Renewal Proposal Management

• Lead the planning, development, and production of renewal proposals and client-facing presentations.
• Partner with Operations, Sales, Finance, and subject matter experts to develop compelling renewal strategies and messaging.
• Ensure renewal deliverables are completed on time and align with ESFM branding and quality standards.

Strategic Content Management

• Own and maintain the centralized repository of retention content for strategic accounts, including but not limited to Client profiles, referenceable client list, case studies, success stories, stakeholder matrices, Win themes and value messaging.

Qualifications

Required

• Bachelor’s degree in business, Marketing, Communications, or related field.
• 5+ years of experience in project management, proposal management, program management, or related position with transferable skills.
• Excellent written communication and presentation development skills.
• Ability to coordinate cross-functional teams and drive accountability without direct authority.
• Advanced proficiency in Microsoft Office, particularly PowerPoint, Word, and Exc

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.