Remote Program Manager - Member Retention Leader

SCAN; United States; Remote; USD 106,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

PTO & holidays

401(k) matching

Tuition reimbursement

Remote work

Job summary

SCAN is seeking a Program Manager - Retention to lead retention initiatives across markets. You will translate member feedback, disenrollment data, and market insights into targeted actions, partnering with cross-functional teams to improve the member lifecycle.

You will manage listening sessions, deliver analysis, and support improvements across retention programs while coordinating with Sales, Finance, and Product teams. Strong PM skills and data analysis are essential.

Qualifications

• Bachelor's Degree or equivalent experience.
• 5 years minimum in Medicare Advantage or managed care.
• 2-3 years leadership experience in retention, member experience, or related areas.
• PMI/ PMP certification preferred.
• Ability to analyze data incl. disenrollment trends and feedback.
• Strong project management, documentation, and follow-through.

Responsibilities

• Lead retention programs for assigned markets and translate insights into actions.
• Run quarterly listening sessions and manage invitations, tracking, and follow-ups.
• Own post-session deliverables: root cause analysis and improvement recommendations.
• Provide disenrollment trends and campaign results to leadership teams.
• Collaborate with Sales and Market teams on performance trends and actions.
• Track market performance against vDER goals and adjust retention strategies.
• Coordinate with Retention Campaign Specialist and Data & Analytics on campaigns and outcomes.
• Maintain a shared log of sessions, campaigns, and deliverables.

Skills

Project management

Data analysis

Communication

Facilitation

Stakeholder management

PM methodology (PMP)

SQL

Visio

Microsoft Office

AI curiosity

Education

Bachelor's degree or equivalent

Tools

SQL

Visio

Microsoft Office

CoPilot

Job description

SCAN is seeking a Program Manager - Retention to lead retention initiatives across markets. You will translate member feedback, disenrollment data, and market insights into targeted actions, partnering with cross-functional teams to improve the member lifecycle.

You will manage listening sessions, deliver analysis, and support improvements across retention programs while coordinating with Sales, Finance, and Product teams. Strong PM skills and data analysis are essential.