Remote Client Relations & Collections Coordinator

UtiliSave LLC; Oregon; Hybrid; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

Paid time off

Job summary

UtiliSave LLC is seeking a Client Relations & Collections Coordinator to be the main point of contact for clients, manage collections and receivables, and drive projects to completion. You will maintain strong relationships with major clients across hospitals, universities, and real estate operators while ensuring timely responses and accurate reporting.

The role is full-time, remote, with standard hours ET; you must reside in the United States within one hour of the Eastern Time Zone and be

Qualifications

• 1+ years of experience in client service or a similar role.
• Bachelor's degree required.
• Excellent written and verbal communication skills, with a professional presence across phone, email, and video.
• Comfort negotiating with past-due accounts while keeping the relationship intact.
• Very strong attention to detail and organizational discipline.
• Ability to manage multiple clients and projects without losing track, missing steps, or getting flustered.
• Ability to work independently once expectations are clear and collaborate effectively when needed.
• Strong research, follow-through, and problem-solving skills.
• Strong proficiency in AI tools, Microsoft Outlook, Excel, and Word, plus comfort with common online collaboration tools.
• Prior experience in professional services, legal, finance, consulting, or a similarly fast-paced environment is a plus.

Responsibilities

• Act as the primary contact for client inquiries and ensure every request is handled promptly.
• Communicate with premier clients on a near day-to-day basis.
• Strengthen client retention by keeping relationships proactive through email, meetings, phone calls, and networking.
• Support the Client Relations team with client outreach and client-related projects.
• Manage administrative and client relations activities so nothing falls through the cracks.
• Collections and receivables- Own all collection activities, including follow-up inquiries, negotiating with past-due accounts, and maintaining cash receipts.
• Create, implement, and enforce a collections manual that sets clear procedures and improves results.
• Prepare monthly and quarterly collections reports, including cash and client reports.
• Projects and operations- Manage client projects from start to finish to ensure high-quality, on-time completion.
• Work with Marketing to create and draft promotional materials.
• Conduct research and assist with company events.
• Manage and prioritize multiple responsibilities, plus ad-hoc projects assigned by the CEO and managers.

Skills

Client service

Communication

Negotiation

Organization

Problem-solving

Education

Bachelor's degree

Tools

AI tools

Microsoft Outlook

Excel

Word

Job description

UtiliSave LLC is seeking a Client Relations & Collections Coordinator to be the main point of contact for clients, manage collections and receivables, and drive projects to completion. You will maintain strong relationships with major clients across hospitals, universities, and real estate operators while ensuring timely responses and accurate reporting.

The role is full-time, remote, with standard hours ET; you must reside in the United States within one hour of the Eastern Time Zone and be