Remote Client Operations Supervisor

MCMC; Atlanta (GA); Teletrabalho; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

MCMC is seeking a Client Coordinator Supervisor for a 100% remote role with a Monday–Friday 8:30am–5:00pm EST schedule. You will lead a high-performing team, manage daily workflows, and ensure client inquiries and product lines are processed with excellence.

The role emphasizes proactive leadership, strong communication, and coaching to support staff, while maintaining compliance with ERISA and HIPAA standards.

Qualificações

• High school diploma or equivalent is required.
• 1–3 years clerical experience; supervising in a medical office or insurance preferred.
• Familiar with Microsoft Word, Outlook, PowerPoint, Excel and Internet.
• Knowledge of HIPAA regulations and compliance is required.
• Ability to work independently, follow instructions, and maintain confidentiality.

Responsabilidades

• Prioritize and manage daily workflow to ensure timely client inquiries and product line processing with high quality.
• Ensure equitable distribution of work to meet daily, weekly, and monthly goals.
• Create and review monthly client spreadsheets to ensure turnaround times are met.
• Utilize systems and databases for client/examinee information and keep data up to date.
• Develop ad hoc and customized reports as required.
• Maintain daily contact with QA regarding workflow and report status.
• Ensure client relationships and requirements are met while complying with ERISA/state mandates.
• Support management by providing insights on consultant quality and compliance.
• Attend management meetings and participate in trainings as required.

Conhecimentos

Leadership

Communication

Coaching

Team supervision

Independent work

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Word

Outlook

PowerPoint

Excel

Internet

Descrição da oferta de emprego

MCMC is seeking a Client Coordinator Supervisor for a 100% remote role with a Monday–Friday 8:30am–5:00pm EST schedule. You will lead a high-performing team, manage daily workflows, and ensure client inquiries and product lines are processed with excellence.

The role emphasizes proactive leadership, strong communication, and coaching to support staff, while maintaining compliance with ERISA and HIPAA standards.