Remote Client Coordinator Supervisor: Lead Operations

MCMC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

MCMC is seeking a Client Coordinator Supervisor to lead a remote, Monday–Friday team focused on client inquiries and quality service. You will supervise staff, uphold regulatory standards, and drive operational excellence across the department.

The ideal candidate will bring strong leadership, coaching, and communication skills, with experience guiding a high‑performing team and maintaining confidentiality in a regulated environment.

Qualifications

• High school diploma or equivalent required.
• Experience supervising in a medical office or insurance industry preferred.
• Must be knowledgeable of multiple software programs (Word, Outlook, Excel, PowerPoint, Internet).
• HIPAA regulations and compliance understanding required.
• Strong communication and accuracy in work, with ability to follow instructions.

Responsibilities

• Prioritize and manage daily workflow to ensure inquiries and product lines are completed on time with high quality.
• Ensure equitable distribution of work to meet daily/weekly/monthly goals.
• Create and review monthly client spreadsheets for turnaround times.
• Maintain accurate use of systems and databases for client data.
• Develop ad hoc and/or customized reports as required.
• Maintain regular contact with QA regarding workflow and report status.
• Resolve physician and customer complaints or quality issues promptly.

Skills

Leadership

Communication

Coaching

Supervision

Time management

HIPAA knowledge

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Internet

Job description

MCMC is seeking a Client Coordinator Supervisor to lead a remote, Monday–Friday team focused on client inquiries and quality service. You will supervise staff, uphold regulatory standards, and drive operational excellence across the department.

The ideal candidate will bring strong leadership, coaching, and communication skills, with experience guiding a high‑performing team and maintaining confidentiality in a regulated environment.