Client Coordinator - Supervisor (33058)

Mcmc, Llc; Atlanta, Northern (GA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

MCMC is seeking a Client Coordinator Supervisor for a 100% remote role with a Monday–Friday, 8:30am–5:00pm EST schedule. You will lead a team, streamline client inquiries, and ensure compliance with regulatory standards while maintaining top‑tier service with accurate documentation.

The ideal candidate has supervisory experience in healthcare or insurance settings, strong communication skills, and proficiency in MS Office. Join a team focused on operational excellence and effective collaboration.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of clerical experience; supervisory experience in medical or insurance preferred.
• Proficient with MS Word, Outlook, PowerPoint, Excel, and Internet.
• HIPAA knowledge and ability to maintain confidentiality.
• Strong communication, accuracy, and ability to work independently.

Responsibilities

• Prioritize and manage daily workflow for client inquiries and product lines.
• Ensure equitable distribution of work to meet daily, weekly and monthly goals.
• Create, coordinate and review monthly client spreadsheets for turnaround times.
• Utilize systems and databases to keep client and examinee information up to date.
• Develop ad hoc and/or customized reports as needed; provide backup to department staff.

Skills

Clerical experience

Leadership

Communication skills

Attention to detail

Confidentiality

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

PowerPoint

Excel

Internet

Job description

# Client Coordinator - Supervisor (33058)Fully Remote • Atlanta, GA 30305## OverviewSalary Range$24.00 - $24.00 HourlyPosition TypeFull Time## DescriptionA great leader can make all the difference. If you're a collaborative, team-focused people leader who enjoys supporting others, removing roadblocks, and creating an environment where employees can thrive, **MCMC** would love to hear from you about our **Client Coordinator Supervisor** opening!This is a **100% remote position** with a **Monday through Friday schedule, 8:30am-5:00pm EST.** Experience working for an **Independent Dispute Resolution Entity (IDRE)** and knowledge of the **Federal IDR/No Surprises Act process** is a significant plus but not required.While we'll provide full training on our workflows and processes, we're looking for someone who can bring strong leadership, communication, and coaching skills to help guide a high-performing team.The **Client Coordinator Supervisor** is responsible for ensuring day-to-day operations run smoothly and efficiently while providing overall leadership and direction to the department. This position directly supervises department staff, fosters a collaborative and supportive team environment, and ensures all client inquiries are handled with the highest level of customer service and in compliance with all regulatory and company standards. The ideal candidate is a proactive leader who enjoys developing people, promoting teamwork, and driving operational excellence.**DUTIES/RESPONSIBILITIES:*** Prioritize and manage daily workflow to ensure all client inquiries and product lines are completed on time with the highest level of quality and in the most effective and efficient manner possible.* Ensures the appropriate and equitable distribution of work is maintained in order to achieve daily, weekly and/or monthly goals.* Create, coordinate and review all monthly client spreadsheets to ensure turnaround times are met.* Ensures the utilization of all systems and databases for client and/or examinee information is utilized correctly and up to date at all times.* Responsible to develop ad hoc and/or customized reports as required.* Maintains daily contact with the QA department regarding workflow and pending report status.* Ensures all client relationships are maintained and all client specific requirements are met.* Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.* Promotes effective and efficient utilization of all clinical resources and makes necessary recommendations for improvements to management as needed.* Ensures all client relationships are maintained and all client specific requirements are met.* Assists promptly in resolution of any physician and/or customer complaints or quality assurance issues.* Provides backup to all departmental positions as required.* Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.* Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.* Attends all management meetings as required.* Participates in various educational and or training activities as required.* Perform other duties as assigned.## Qualifications* High school diploma or equivalent required.* Minimum of one to three years clerical experience; or equivalent combination of education and experience. Experience supervising in a medical office or insurance industry preferred.* Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.* Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; must be able to compute rates and percentages.* Must have a full understanding of HIPAA regulations and compliance.* Ability to follow instructions and respond to managements’ directions accurately.* Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.* Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.* Must be able to work independently, prioritize work activities and use time efficiently.* Must be able to maintain confidentiality.* Must be able to demonstrate and promote a positive team -oriented environment.* Must be able to stay focused and concentrate under normal or heavy distractions.* Must be able to work well under pressure and or stressful conditions.* Must possess the ability to manage change, delays, or unexpected events appropriately.* Demonstrates reliability and abides by the company attendance policy.MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation’s largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.