Remote Client Onboarding & Success Lead

Nelnet; Salt Lake City (UT); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Generous paid time off

401K/student loan repayment

Tuition reimbursement

Employee stock purchase program

Job summary

Nelnet is seeking a Full-time role focusing on client onboarding and success. This position will lead the entire client onboarding lifecycle, driving product adoption while resolving technical issues in collaboration with cross-functional teams.

The ideal candidate will have a Bachelor's degree and at least two years of experience in client success or technical roles. The job offers a remote work option and a comprehensive benefits package.

Qualifications

• 2+ years in client success, implementation, or client-facing technical roles.
• Experience troubleshooting technical issues and working with cross-functional teams.
• Experience creating process documentation, guides, or training materials.

Responsibilities

• Lead new client onboarding from kickoff through go-live.
• Conduct product demos and client education to support adoption.
• Deliver customized training and maintain supporting resources.
• Monitor client usage and promote long-term adoption.
• Serve as the primary point of contact for ongoing client questions.

Skills

Client Engagement & Influence

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Education

Bachelor’s degree in Business, Education, Technology, or related field

Job description

Nelnet is seeking a Full-time role focusing on client onboarding and success. This position will lead the entire client onboarding lifecycle, driving product adoption while resolving technical issues in collaboration with cross-functional teams.

The ideal candidate will have a Bachelor's degree and at least two years of experience in client success or technical roles. The job offers a remote work option and a comprehensive benefits package.