Remote Client Onboarding Specialist

Jobicy; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Innovation culture

Job summary

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless and positive onboarding experience for our Pros, coordinating activation, adoption, and value realization on the platform.

You will be the primary contact during the critical post‑enrollment window, guiding onboarding, building confidence, and reinforcing the value of HCP while collaborating with Sales, Marketing, Engineering, and Support to optimize the Pro experience.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Advanced English proficiency.
• Excellent written and verbal communication skills.
• Strong problem solving skills.
• Ability to work the scheduled shifts: Monday – Friday 11am-8pm PST

Responsibilities

• Own onboarding relationship for new Pros including account activation, adoption, and product utilization.
• Serve as primary resource during early lifecycle, ensuring smooth transition from sales through onboarding.
• Reinforce and resell the value of Housecall Pro to build confidence and drive early product adoption.
• Communicate client information, trends, and feedback across Sales, Marketing, Engineering, and Support teams.
• Collaborate with Account Managers to mitigate risk, drive retention, and support long‑term growth.
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery.
• Troubleshoot technical issues with deep product knowledge and proactive problem solving.

Skills

Advanced English

Written communication

Verbal communication

Problem solving

Education

Bachelor’s degree

Job description

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless and positive onboarding experience for our Pros, coordinating activation, adoption, and value realization on the platform.

You will be the primary contact during the critical post‑enrollment window, guiding onboarding, building confidence, and reinforcing the value of HCP while collaborating with Sales, Marketing, Engineering, and Support to optimize the Pro experience.