Remote Client Onboarding Project Lead

Cisive Inc.; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

Cisive Inc. in the United States is seeking a Client Onboarding Project Specialist to lead new client onboarding onto our platform and solutions. You will collaborate with cross-functional teams to guide clients through the onboarding process, ensuring requirements are met within agreed timelines.

This role emphasizes proactive communication, strong organization, and partnership with sales, client success, and technical teams to deliver a seamless client journey from start to finish.

Qualifications

• Strong organizational skills with the ability to manage multiple onboardings simultaneously.
• Client-focused mindset with strong interpersonal and problem-solving abilities.
• Knowledge of background screening or similar industries (preferred).
• Strong focus on client satisfaction, providing timely support and creating effective solutions.
• Consistently deliver amazing client experiences.

Responsibilities

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

Skills

Organizational skills

Client-focused mindset

Interpersonal skills

Problem solving

Onboarding

Job description

Cisive Inc. in the United States is seeking a Client Onboarding Project Specialist to lead new client onboarding onto our platform and solutions. You will collaborate with cross-functional teams to guide clients through the onboarding process, ensuring requirements are met within agreed timelines.

This role emphasizes proactive communication, strong organization, and partnership with sales, client success, and technical teams to deliver a seamless client journey from start to finish.