Client Onboarding Project Specialist

Cisive; Maryland; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Cisive is seeking a Client Onboarding Project Specialist to lead the onboarding of new clients onto our platform and solutions. You will collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met within agreed timelines.

In this role, you will serve as the main contact for new onboarding projects, plan and execute onboarding plans, and coordinate with sales, client success, and technical teams to deliver a seamless experience while

Qualifications

• Strong organizational skills and ability to manage multiple onboardings concurrently.
• Customer-focused mindset with proactive problem solving.
• Knowledge of background screening or related industries is preferred.
• Commitment to delivering excellent client experiences.
• Ability to communicate clearly with internal teams and clients throughout onboarding.

Responsibilities

• Serve as primary point of contact for new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Collaborate with internal teams to create seamless onboarding.
• Build strong rapport with new clients and address needs during onboarding.
• Coordinate with sales, client success, and technical teams for smooth onboarding.
• Ensure onboarding documentation is current and accurate.
• Identify opportunities to improve onboarding processes and client journey.

Skills

Organizational skills

Client-focused mindset

Industry knowledge

Customer experience

Communication excellence

Job description

Values

• Integrity First: We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

Job Summary

The Client Onboarding Project Specialist will lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions. You’ll collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.

Duties and Responsibilities

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

Minimum Qualifications

• Strong organizational skills with the ability to manage multiple onboardings simultaneously.
• Client-focused mindset with strong interpersonal and problem-solving abilities.
• Knowledge of background screening or similar industries (preferred).
• Strong focus on client satisfaction, providing timely support and creating effective solutions.
• Consistently deliver amazing client experiences.

Working conditions

This job operates in a professional office environment or remotely. This role routinely uses general office equipment.

Physical requirements

Ability to communicate clearly and exchange accurate information constantly.Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.

Direct reports

None, or job titles of direct reports.

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation.We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety.Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform.Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.