Remote Client Onboarding Project Lead

Cisive; Annapolis (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Cisive seeks a Client Onboarding Project Specialist to lead the onboarding of new clients onto our platform and solutions. You will guide clients through the onboarding process, coordinating with sales, client success, and technical teams to ensure all requirements are met within agreed timelines.

You will establish strong rapport with new clients, communicate clearly, and maintain up-to-date onboarding documentation while seeking opportunities to optimize the client journey.

Qualifications

• Strong organizational skills and ability to manage multiple onboardings concurrently.
• Client-focused mindset with excellent interpersonal and problem-solving abilities.
• Knowledge of background screening or related industries is a plus.

Responsibilities

• Serve as the primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans to meet timelines.
• Collaborate with sales, client success, and technical teams for seamless onboarding.

Skills

Organizational skills

Client-focused mindset

Interpersonal skills

Problem-solving

Job description

Cisive seeks a Client Onboarding Project Specialist to lead the onboarding of new clients onto our platform and solutions. You will guide clients through the onboarding process, coordinating with sales, client success, and technical teams to ensure all requirements are met within agreed timelines.

You will establish strong rapport with new clients, communicate clearly, and maintain up-to-date onboarding documentation while seeking opportunities to optimize the client journey.