Remote Client Integration Lead, Implementations

Francisco Partners; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Avalon Healthcare Solutions seeks a Client Integration Lead to guide clients through Lab Benefit Management implementations. You’ll act as the primary liaison from kickoff through go-live, coordinating with internal teams to translate requirements into actionable delivery and drive a seamless integration experience.

The role demands strong relationship management, proactive expectation setting, and the ability to manage multiple client engagements while maintaining timelines and high-quality

Qualifications

• Minimum of three (3) years’ professional experience in IT or electronic data exchange (EDI) in managed care operations.
• Minimum of two (2) years’ experience in health plan, managed care, or benefits management industry.
• Bachelor’s degree or experience in lieu of degree.
• Ability to skillfully negotiate and resolve issues between clients and internal stakeholders.
• Proven ability to manage client expectations proactively and navigate challenging conversations with empathy and composure.

Responsibilities

• Partner with cross-functional teams at both the program and enterprise level to align on client requirements, resolve issues quickly, and ensure a cohesive implementation experience from start to finish.
• Serve as the primary point of contact and trusted advisor for clients throughout the full implementation lifecycle, ensuring a seamless and supported experience.
• Manage multiple client engagements simultaneously, keeping projects organized, on schedule, and aligned with each client’s unique needs and expectations.
• Develop and lead implementation plans that keep all client and internal stakeholders informed, engaged, and confident in the process from kickoff through go-live.
• Clearly communicate program capabilities, workflows, and integration expectations to clients and partners in straightforward, accessible language.
• Guide clients through each phase of the LBM implementation journey — including onboarding, requirements gathering, testing, and launch — ensuring clarity and accountability at every step.
• Lead collaborative working sessions with clients to gather and document data and file requirements, ensuring all parties are aligned before work begins.
• Partner with internal teams to define requirements, coordinate deliverables, and serve as the client’s advocate in ensuring timely and quality execution.
• Walk clients and end users through system access setup and onboarding, ensuring a smooth and well-supported experience from the start.
• Track and manage client-related action items and deliverables, ensuring nothing falls through the cracks and stakeholders are always aware of progress and next steps.
• Support clients through the testing and validation process, helping to address questions, resolve issues, and ensure readiness for launch.
• Act as the bridge between client needs and internal teams — translating business goals and feedback into clear direction for configuration and delivery.
• Partner with clients and internal stakeholders to proactively identify opportunities to streamline the implementation experience and reduce unnecessary complexity.
• Serve as the steward of client-facing implementation resources and documentation, ensuring materials are clear, current, and easy for clients to navigate.
• Continuously look for ways to improve the client implementation experience, reduce friction, and deliver better outcomes faster.

Skills

Client relationship management

Stakeholder communication

Project leadership

Problem solving

Negotiation

Education

Bachelor's degree or equivalent experience

Tools

Java programming

EDI systems

Job description

Avalon Healthcare Solutions seeks a Client Integration Lead to guide clients through Lab Benefit Management implementations. You’ll act as the primary liaison from kickoff through go-live, coordinating with internal teams to translate requirements into actionable delivery and drive a seamless integration experience.

The role demands strong relationship management, proactive expectation setting, and the ability to manage multiple client engagements while maintaining timelines and high-quality