Remote Client Intake Specialist — Empathy in Action

Resolv Global; Baton Rouge (LA); Remote; USD 15,000 - 21,000; Full time

Job summary

Resolv Global is hiring Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during serious and often stressful situations.

This high-touch, phone-based customer service role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference. Fully remote US position with equipment provided.

Qualifications

• Customer service experience on the phone in a client-facing role.
• Ability to handle inbound and outbound calls with professionalism.
• Strong communication, listening and empathy in stressful situations.
• Attention to detail and strict adherence to compliance guidelines.

Responsibilities

• Handle inbound and outbound calls with clients to guide enrollment.
• Verify client information and explain the intake process clearly.
• Schedule consultations and document interactions in the CRM.
• Escalate issues per procedures and follow up with clients as needed.
• Assist clients through enrollment steps and provide accurate information.

Skills

Active listening

Empathy

Phone support

Communication skills

Typing 35 wpm

Compliance

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

MS Office / Google Workspace

Job description

Resolv Global is hiring Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during serious and often stressful situations.

This high-touch, phone-based customer service role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference. Fully remote US position with equipment provided.