Remote Client Intake Specialist — Empathetic Communicator

Resolv Global; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Remote US position

Equipment provided

Weekly pay

Job summary

Resolv Global is hiring Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during stressful situations. This high-touch, phone-based role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference.

You will be one of the first people clients speak with, so we’re looking for someone who can build trust quickly, remain calm under pressure, and handle emotionally charged

Qualifications

• At least 1 year of customer service experience in a phone-based or client-facing position.
• Experience handling inbound and outbound calls.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Demonstrated empathy and emotional intelligence.
• Ability to follow strict compliance guidelines.
• Ability to type at least 35 words per minute accurately.

Responsibilities

• Handle inbound and outbound calls with new and existing clients.
• Verify client information accurately.
• Explain the intake process, client journey, and next steps.
• Schedule consultations and appointments.
• Follow up with clients who have completed enrollment but have not yet connected with the appropriate team.
• Assist clients who have not completed the enrollment process.
• Listen to client concerns and objections and respond with empathy.
• De-escalate challenging conversations while maintaining professionalism.
• Educate clients on the process and next steps without providing professional or legal advice.
• Accurately document every interaction in the CRM.
• Help clients obtain required documents and records when needed.
• Escalate complaints and sensitive situations according to established procedures.
• Follow established processes, procedures, and compliance requirements.

Skills

Customer service

Phone-based

Active listening

Empathy

Verbal communication

Written communication

Compliance awareness

Documentation in CRM

Job description

Resolv Global is hiring Client Intake Specialists to join a growing remote team supporting individuals seeking professional assistance during stressful situations. This high-touch, phone-based role lets you listen, communicate clearly, show empathy, and guide people through the next steps, making a real difference.

You will be one of the first people clients speak with, so we’re looking for someone who can build trust quickly, remain calm under pressure, and handle emotionally charged