Remote Client Import Specialist — Compliance & Release

Livingston International; Saint Paul (MN); Remote; USD 35,000 - 46,000; Full time

Job summary

Livingston is seeking a Client Import Analyst to act as the primary contact for client service and operations teams, handling release, tariff management, and compliance activities in a fully remote, day-shift role. You will guide entries, auditing, and SOP adherence while maintaining client focus.

The role requires 5+ years related experience, strong writing, attention to detail, and the ability to manage high volumes in a fast-paced environment.

Qualifications

• Strong entry writing experience.
• Client Service oriented with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Excellent time management skills.

Responsibilities

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Ensure accurate and timely release of shipments on all modes of transportation for their assigned client base, including auditing work completed by junior team members.
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client SOPs and ESPs.
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
• Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Keep abreast of new systems developments.
• Perform other related duties as assigned by management.

Skills

Strong entry writing

Client Service oriented

Ability to handle large volumes

Attention to detail

Analytical skills

Time management

Education

High School/GED or equivalent

Associates Degree or post-secondary education

Job description

Livingston is seeking a Client Import Analyst to act as the primary contact for client service and operations teams, handling release, tariff management, and compliance activities in a fully remote, day-shift role. You will guide entries, auditing, and SOP adherence while maintaining client focus.

The role requires 5+ years related experience, strong writing, attention to detail, and the ability to manage high volumes in a fast-paced environment.