Client Service Specialist – Telehealth

Medcor Inc; United States; Hybride; USD 30 000 - 44 000; Plein temps

Résumé du poste

Medcor seeks a Client Support Specialist I to join our Telehealth Team in a hybrid role. You’ll deliver exceptional service to clients, healthcare providers, and employees, answering questions and maintaining accurate records.

The position emphasizes strong communication, problem solving, and teamwork in a fast-paced environment, with opportunities to learn and grow within Medcor.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service or operational support experience.
• Strong verbal and written communication with attention to detail.
• Proficiency in Microsoft Office and ability to learn new software.

Responsabilités

• Respond to client inquiries by phone, email, and voicemail in a timely, professional manner.
• Resolve client requests and manage support tickets through Zendesk.
• Maintain accurate client information and assist with data entry and account management.
• Assist healthcare providers with invoice questions and record-keeping.

Connaissances

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Formation

High school diploma or GED

Outils

Zendesk

RingCentral

Microsoft Office

Description du poste

Location McHenry IL Hybrid Schedule Full Time Pay 22003200hour based on experience and qualifications

Join Medcors Telehealth Team and Make a Difference Medcor is looking to hire a Client Support Specialist I to join our growing Telehealth Team This is a great opportunity for someone with a customer service background who enjoys helping others solving problems and working in a fast paced team oriented environment As a Client Support Specialist youll play an important role in supporting our clients healthcare providers employees and internal teams Youll help ensure questions are answered information is accurately maintained and our clients receive the exceptional service Medcor is known for No healthcare experience No problem If you have a strong customer service background excellent communication skills and a willingness to learn wed love to hear from you

What Youll Do

Deliver exceptional customer service Respond to incoming phone calls emails voicemails and client inquiries in a professional and timely manner Resolve client requests Manage and process support tickets through Zendesk including flagged calls duplicate calls and other service requests Support daily operations Maintain accurate client information update records and assist with account management and data entry Work with healthcare providers Assist providers with invoice related questions and ensure information is processed accurately Maintain medical records Help ensure client medical records are properly maintained updated and archived in accordance with applicable regulations Track and report incidents Assist with workplace incident tracking and reporting based on client needs Collaborate with your team Work closely with fellow team members participate in training and contribute to process improvements Meet performance expectations Maintain accuracy productivity and quality standards while providing a positive client experience

What Were Looking For

Required Qualifications High school diploma or GED At least 1 year of experience in customer service client relations or an operational support role Strong verbal and written communication skills Excellent attention to detail and the ability to multitask Comfortable handling inbound and outbound phone calls and communicating through email Proficiency in Microsoft Office including Outlook Word and Excel Ability to learn new software and navigate multiple systems efficiently Strong problem solving skills with a professional customer first approach Ability to work independently while contributing to a collaborative team environment

Additional Skills That Will Help You Succeed

Experience in a call center healthcare or client support environment Familiarity with Zendesk RingCentral or similar customer service platforms Ability to accurately enter information while actively listening and engaging with callers Comfortable working in a fast paced environment while managing competing priorities Strong organizational skills sound judgment and the ability to handle confidential information

Work Environment & Requirements

Ability to work in an office or remote environment depending on position requirements For remote work a private dedicated workspace with a door that closes and a reliable high speed hard wired internet connection meeting Medcors IT requirements Ability to work at a computer for extended periods while handling phone calls emails and other administrative responsibilities Ability to occasionally lift or move office materials weighing up to 10 pounds

Why Join Medcor

At Medcor were passionate about providing exceptional healthcare services and supporting the people who make that possible Since 1984 weve built our reputation on innovation teamwork and putting people first As part of our Telehealth Team youll have the opportunity to develop valuable skills gain experience in the healthcare industry and contribute to a company that makes a meaningful difference every day

Ready to take the next step in your customer service career