Client Success & Onboarding Specialist

Prosper Region Solutions; Village of Menands (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth

Team-oriented culture

Hands-on experience

Job summary

Prosper Region Solutions is seeking a Client Relations Associate to serve as a primary contact for clients, building strong relationships and delivering exceptional service in a fast-paced environment.

You will support onboarding, respond to inquiries, educate clients on solutions, and coordinate with internal teams to ensure client needs are met while contributing to customer satisfaction and business growth.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service or client-facing experience preferred.
• Ability to work independently and collaboratively.
• Professional demeanor with strong problem-solving skills.
• Adaptability in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with new and existing clients.
• Respond to customer questions and provide timely support.
• Educate clients on products, services, and available solutions.
• Assist with onboarding new customers and managing client accounts.
• Coordinate with internal departments to ensure client needs are met.
• Resolve customer concerns professionally and efficiently.
• Monitor client feedback and identify opportunities for improvement.
• Support business growth through customer retention and relationship building.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Independent and collaborative work

Problem-solving

Job description

Prosper Region Solutions is seeking a Client Relations Associate to serve as a primary contact for clients, building strong relationships and delivering exceptional service in a fast-paced environment.

You will support onboarding, respond to inquiries, educate clients on solutions, and coordinate with internal teams to ensure client needs are met while contributing to customer satisfaction and business growth.