Remote Client Experience & Booking Specialist

Alegria Travel Services; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Structured onboarding

Professional development

Access to online tools

Supportive team

Job summary

Alegria Travel Services is seeking a Client Booking Specialist to assist clients with researching options and coordinating booking requests based on their needs and preferences. This remote role focuses on delivering timely, professional service and comprehensive support throughout the booking process.

The ideal candidate communicates clearly, researches information online, and manages details efficiently while maintaining strong client relationships and accuracy in documentation.

Qualifications

• Clear verbal and written communication abilities.
• Excellent organizational skills and attention to detail.
• Customer-focused mindset with service orientation.
• Experience with email and web-based systems helpful but not required.

Responsibilities

• Understand client preferences and requirements.
• Research available options and services.
• Assist with accommodations, transportation, activities, and related arrangements.
• Coordinate booking requests and confirmations.
• Review reservation information for accuracy.
• Provide clients with relevant details and updates.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up when additional information is required.
• Communicate with service providers as necessary.
• Provide ongoing client support throughout the process.

Skills

Communication skills

Organization

Customer-focused

Online research

Email / web systems

Multitasking

Problem solving

Job description

Alegria Travel Services is seeking a Client Booking Specialist to assist clients with researching options and coordinating booking requests based on their needs and preferences. This remote role focuses on delivering timely, professional service and comprehensive support throughout the booking process.

The ideal candidate communicates clearly, researches information online, and manages details efficiently while maintaining strong client relationships and accuracy in documentation.