Client Success Specialist - Remote Support & Training

ClearStar, Inc.; United States; On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid healthcare and life insurance premiums

401(k) matching up to 4%

Paid time off and holidays

Job summary

ClearStar, Inc. seeks a Client Service Advocate to serve as the primary contact for retail clients, providing technical support and training. The role involves troubleshooting, client support via various communication channels, and documentation in Zendesk to ensure efficient case resolution.

The ideal candidate will have 1-2 years of client service experience, adaptability to a remote environment, and excellent communication skills to aid clients with varying technical fluency.

Qualifications

• Ability to work 11 am - 8 pm ET, Monday - Friday.
• Associate’s degree or higher preferred, or equivalent education/experience.
• 1–2 years of client service or helpdesk experience in a tech environment.
• Familiarity with CRM and ticketing systems, Zendesk preferred.
• Proficiency with Microsoft Office Suite and web-based collaboration tools.
• Strong communication skills, including phone and virtual etiquette.
• Ability to manage multiple priorities independently.

Responsibilities

• Provide front-line support to clients via phone, email, and live chat.
• Troubleshoot client issues and deliver actionable solutions.
• Document all case activity using Zendesk.
• Support client training through demos and screen-sharing sessions.
• Collaborate with internal teams to resolve cases and ensure configurations.

Job description

ClearStar, Inc. seeks a Client Service Advocate to serve as the primary contact for retail clients, providing technical support and training. The role involves troubleshooting, client support via various communication channels, and documentation in Zendesk to ensure efficient case resolution.

The ideal candidate will have 1-2 years of client service experience, adaptability to a remote environment, and excellent communication skills to aid clients with varying technical fluency.