Remote Client Care Specialist — Mental Health Support

Lyra Health, Inc.; Oregon; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

401K retirement benefits

Monthly tech allowance

Paid parental leave

Generous vacation/sick days

Job summary

Lyra Health, Inc. is seeking a Client Support Specialist to be the first point of contact for clients beginning their care journey. You will assess needs, connect clients to appropriate care, triage risks, and answer benefit, product, and technical questions with confidence and compassion.

This is a high-volume, performance-driven role requiring proficiency across inbound channels—phone, email, and chat—with training provided to support our clients wherever they are in their care journey.

Qualifications

• Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role.
• Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone.
• Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly.
• This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule.

Responsibilities

• Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday.
• Conduct needs assessment and educate clients about Lyra's services and benefit offerings.
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalation to ensure clients receive an appropriate level of support.
• Engage in feedback and frequent self-assessment of strengths and areas for growth.
• Work well in a structured team environment.
• Demonstrate flexibility with shift changes.
• Excellent communication skills: written and verbal.
• Technical: You easily navigate through Customer Relationship Management tools.
• Ability to handle a high volume workload either through chat, email or phones and the ability to pivot between servicing channels as needed.

Skills

Excellent writing

Verbal communication

Customer service

Empathy

Tools

Zendesk

Salesforce

Chat tools

Job description

Lyra Health, Inc. is seeking a Client Support Specialist to be the first point of contact for clients beginning their care journey. You will assess needs, connect clients to appropriate care, triage risks, and answer benefit, product, and technical questions with confidence and compassion.

This is a high-volume, performance-driven role requiring proficiency across inbound channels—phone, email, and chat—with training provided to support our clients wherever they are in their care journey.