Client Support Specialist — Mental Health Access Champion

Lyra Health; United States; Presencial; USD 43 200 - 52 800; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive healthcare coverage

Competitive time off policies

Paid parental leave

401K retirement benefits

Monthly tech allowance

Resumo da oferta

Lyra Health is seeking a full-time Client Support Specialist to be the first point of contact for clients seeking mental health care. You will support individuals at the beginning of their care journey by assessing needs and connecting them to appropriate services.

The role requires strong communication skills and the ability to handle a high-volume workload through chat, email, or phone. The position offers $24 per hour and comprehensive healthcare benefits.

Qualificações

• Minimum one year of direct experience in customer support or service role.
• Exceptional writing skills with a warm and friendly tone.
• Flexibility to work evenings, weekends, and holidays.

Responsabilidades

• Conduct needs assessments and educate clients on services.
• Prioritize client safety and wellbeing, escalating issues as needed.
• Manage high-volume workload through various channels.

Conhecimentos

Customer support experience

Excellent communication skills

Time management

Technical navigation

Ferramentas

Zendesk

Salesforce

Descrição da oferta de emprego

Lyra Health is seeking a full-time Client Support Specialist to be the first point of contact for clients seeking mental health care. You will support individuals at the beginning of their care journey by assessing needs and connecting them to appropriate services.

The role requires strong communication skills and the ability to handle a high-volume workload through chat, email, or phone. The position offers $24 per hour and comprehensive healthcare benefits.